about us

To promote and foster the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education and service excellence. How BBBs Help You As a private, non-profit organization, our purpose is to promote an ethical marketplace. We do so by providing the following information and services to consumers and businesses: Business Reports: Information on a business’ performance in the marketplace, which can alert you to a history of unanswered or unresolved complaints, law enforcement actions, and advertising violations; Charity Reports: Information on charities and other soliciting nonprofits that seek public donations; Dispute Resolution: Help in resolving a complaint against a business, using conciliation, mediation and arbitration services when appropriate; Consumer Information Clearinghouse: Brochures, books, public library videos, and Internet advisories on many important topics to assist consumers and businesses in making wise purchasing decisions; Business Ethics Promotion: Promoting truthful, accurate advertising and selling practices, both online and off-line, by monitoring advertising and seeking appropriate corrections; Fighting Fraud: Alerting consumers and law enforcement agencies about current marketplace scams and frauds. .